Refund policy

Returns and Refunds

  • Please inspect your order once received and contact us immediately if the item is defective or damaged, or if you received the wrong item.
  • Items must be returned within 30 days of the "ship date."
  • Maps and books must be returned unused and in re-sellable condition.
  • Apparel can be exchanged for a different size if items have not been worn.
  • A packing slip or sales receipt must be included with the returned order.
  • Shipping charges will not be refunded unless the Trail Conference shipped an incorrect item or a defective copy of a map or book.
  • The Trail Conference is not responsible for shipping charges on changed or cancelled orders, if the change does not happen within 2 days of order placement.